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3.6 based on 5 reviews
My husband and I stayed at this hotel for 4 days in February, we are Mantra plus member as we have stayed in many Mantra hotels and I can honestly say this is the worst Mantra’s we have ever stayed in. When selecting the hotel we were informed it was 4kms from Sydney it was in fact 10kms!. We had to ask 3 times about a key for the safe, there was supposed to be laundry facilities in our apartment, there was a tumble dryer with no washing machine ....the explanation was washing machines when available! As Mantra plus members we get free parking, we were asked 3 times to pay for our parking. On our day of departure the cleaner started asking us at 8:30 if she could be in the room to clean it. Overall a need for staff training in this hotel and for us overall a very poor experience.
The staff at reception are great. Housekeeping service can be a bit sporadic - on 2 occasions we had to ask for it. Rooms are a good size with laundry in one bedroom and up suites. Really convenient position and on-site parking available. They really need to fix the button issues with the lifts - this can't be hard, surely.
Pleasant enough. Lovely staff on check-in and checkout. Breakfast was included and good. I always think the pastries are a good indication of the quality of a hotel breakfast and the pastries were very good. The room was clean if a little dull. Bought a movie with no issues. Only complaint, not mentioned to the hotel staff was the curtains in the room did not close properly in the middle and were hanging off the end at one end so light came in earlier than perhaps desired. Pretty minor complaint really.
Hotel Find welcomes Mantra Chatswood, the ideal Chatswood Holiday outlet for all the family to enjoy. At Mantra Chatswood we have made sure that we have thought of everything you would expect from your holiday with many features including spacious lounge dining area,
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